Terms of Service

• By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
• If you do not agree to these Terms and Conditions, you should not use or access our website and services. Your continued use of the website constitutes your acceptance of these Terms and Conditions. Upon your engagement through the website, it has been deemed, that you are agreeable with the arrangement.

• All contents on the website are protected by the Copyright Laws in respective countries.
• Material published on this website is the Intellectual Property of iPon9.
• Reproduction of material published on this website is prohibited without any written permission from iPon9.
• Unauthorized use, reproduction, or distribution of any material on the platform is strictly prohibited.

• iPon9 disclaims all liability for any problems resulting from users providing false information.
• iPon9 wishes to emphasize that our company implements a NO REFUND policy. Hence, before you proceed for the payment stage, kindly review and check all the detail and information of your order.
• iPon9 shall proceed the application filing in accordance with the information you’ve provide for all actions. In light of this, to such effect, iPon9 shall not accept any responsibility if such information infringes any third party rights or contains errors and/or omissions.
• Any issues or delays resulting from using third-party payment processors are not the responsibility of iPon9.
• Funds that are paid for services will NOT be refunded.
• You acknowledge that iPon9 could seek any and all possible legal means to recover reimbursement of any such payment and/or charges, including but not limited to, cancellation of your order, in the event that iPon9 fails to receive your payment in full, or if iPon9 gets notified of additional charges, reversal, payment dispute, or any penalty fees.
• In addition to the foregoing, you agree to compensate all of iPon9’s recovery expenses for any unpaid payments, including but not restricted to legal fees and additional charges.

• iPon9 is committed to protecting the privacy and security of client information. However, we are not liable for any unauthorized access to client data resulting from third-party actions beyond our control. Hence, you agree to: safeguard the confidentiality of your account details and notify iPon9 if you discover any unauthorised use or breach of security of your Account.
• You are responsible to ensure information associated with your account is correct and up to date. Even if you did not engage in any of the uses or actions performed using your account, you are still entirely accountable for them.
• If you fail to comply with the aforementioned or allow another party to use your password without authorization, iPon9 shall not be responsible for damages or losses of any kind.
• Should iPon9 be required to allocate additional time, costs, or resources to complete your order, or incur any expenses due to your non-compliance with this agreement, iPon9 reserves the right to impose reasonable “administrative fees” or “processing fees” for services that extend beyond our scope of services.

• You understand and agree that you are fully liable for whatever consequences resulting from your actions or information given in the case of any issues originating from the usage of the iPon9 platform or the application/renewal order process.
• iPon9 disclaims any liability with regard to any disputes. You agree and acknowledge to defend and keep iPon9 free from responsibility against any and all claims, losses or damages.
• In the unlikely event that a trademark is unsuccessfully registered or renewed, iPon9 bears no liability.
• You acknowledged that iPon9, its directors, employees, and any other parties involved are not liable for any objection, opposition, rejection, or other circumstance that prohibits the registration request from being processed further, and you hereby waive any claim for indemnity.

The website may contain links to web sites controlled or offered by third party (non-affiliates to iPon9). iPon9 hereby disclaim any liabilities for, any information, materials, products or services posted or offered at any of the third-party sites linked to the website, nor is iPon9 is liable for any failure or inaccuracy of information offered or advertised at those sites.

All matters conducted through the website shall be governed by the Malaysian law. Any legal action or proceeding relating to the Company shall be instituted in Malaysia. Upon the engagement through the website, it has been deemed, that you are agreeable with the arrangement.

The Company reserves the rights to refuse service, terminate accounts, or remove or edit contents, in their sole discretion. Any subscriber that uses false e-mail address, impersonate any person or entity, or otherwise mislead as the origin of any content shall risked having their account revoked.

• iPon9 holds the right to alter or amend its prices and fees at any time. Any updates will be published online at iPon9’s website or in any form of social media marketing. This is due to fluctuations in currency exchange rates and varying official fees imposed by trademark offices in different countries.
• We strive to provide the most accurate and up-to-date information, but these external factors may affect the final pricing of our services. Therefore, pricing adjustments will take effect immediately without need for further notice to you.

• You understand, agree, represent, and warrant that all information supplied to iPon9 is accurate, current, and completed, and that you will maintain the accuracy of information in your account at all times.
• iPon9 holds the rights to deactivate, suspend or delete your account in the case where the information you have provided is inaccurate.
• If for any reason your contact information is incorrect, or you fail to provide the relevant information or paperwork required for the completion of our Services, iPon9 will not be held liable for any lapse in our services.

• Without giving any prior notice, iPon9 maintains the right to alter, suspend, or remove any service or feature from the platform.
• iPon9 does not guarantee that access to our services will always be continuous or free from errors, despite the possibility of the website undergoing maintenance or encountering unanticipated technical problems.
• Once the certificate is being delivered, you will be given 14 days to check and review the accuracy of the order in your profile Dashboard. Should there be no response from you within 14 days after the delivery of Certificate, your order status will be automatically updated to “Complete.”  This change is being implemented to streamline our operations and provide timely resolution for all transactions. The 14-day period allows ample time for the majority of orders to be delivered and for any issues to be reported. Automatically updating the order status helps us maintain accurate records and ensures that our system reflects the most current information. It also enables us to better manage and track orders, as well as to provide prompt customer support.
• We understand that there may be occasional delays or issues with deliveries. If you encounter any problems with your order, we are committed to resolving any concerns you may have and ensuring your satisfaction.
• At any moment, iPon9 has the right to modify or delete all or part of the Website and Service. iPon9 retains the right, for any reason or for no reason at all, to suspend the Services or any part of them with or without prior notice.
• You acknowledge that iPon9 will not be responsible for any failure to provide the Services or any part of them, or for any interruption, delay, or failure to perform at all.
• iPon9 has the right to reject service to any individual at any moment for any reason. For any reason, including if, you breach any provision of this Agreement, or for no reason at all, iPon9 may, without prior notice or liability, permanently or temporarily terminate, suspend, or otherwise refuse to grant your access to our Services or Website.
• We wish to clarify our policy regarding the delivery of hard copy renewal certificates. Please be aware that the Certificate of Renewal are not provided by the respective offices in the countries which we provide. As such, we do not offer the hard copy delivery of these certificates. Should you wish to request for the delivery of hard copy certificate, please do not hesitate to reach out to us via email.  However, we understand the importance of having documentation for your records. To facilitate easy reference and documentation, we will be attaching a printout of your renewed trademark/patent registration and/or “Notice of Renewal” for your registration with each renewal confirmation from respective countries. This document serves as official confirmation of the renewal of your registration. We apologize for any inconvenience this may cause and appreciate your understanding as we strive to streamline our processes and provide you with the best possible service.

The Company take upon no responsibility in the event that a Trademark is not successfully Registered or Renewed. The “User” accepts that any objection, opposition, or rejection, or any other situation that prevents the further processing of the registration request, is not the responsibility of the Company, its directors, employees and User hereby waives any indemnification.

All the actions taken by the website will be performed according to the information delivered by the “User.” To such effect, the Company shall not accept any responsibility if such information infringes any third party rights or contains errors and/or omissions. The “User” is absolutely responsible for the data delivered in any Services Request available on the website, whether recommended or not by the Company.

• Kindly review these terms and conditions on a regular basis, as iPon9 retains the right to amend them periodically without prior notification. It is incumbent upon you to remain informed of any modifications.
• Your continued use of iPon9 following any updates signifies your acceptance of the revised terms. Should you disagree with any changes, you are required to cease using our services immediately. We advise you check it frequently to stay updated on any changes.
• iPon9 will communicate any recent news or industry updates to the email address specified in your account information or provided by you. Additionally, such notifications may be posted on the website accessible by the public.
• It is your responsibility to ensure that your email address is current and accurate for us to deliver the message successfully.
• Your ongoing use of our services constitutes your agreement to the updated terms and conditions.

• You agree to comply with by all relevant territorial, federal, and international laws, statutes, ordinances, and regulations and to not use the Services for any unlawful or unauthorized purpose.
• You consent to refrain from (attempting to) alter, adjust, or hack the Website or the Services. You agree not to use the Website or Services in any way that might lead to an inaccurate association.
• You acknowledge that iPon9 will determine whether or not your use of the Website and/or Services is permitted and lawful in its sole and absolute discretion. Any false, abusive, or illegal conduct could contribute to the platform’s access being terminated.

Any visitor or user expressly agrees that the use of the iPon9 is at its own sole risk and iPon9 does not guarantee or warrant :-

• that the iPon9 website will be uninterrupted;
• that the IPon9 website will be default free and that the defects will be corrected;
• that the website and downloadable contents are free from viruses and other harmful content;

Any visitor or user acknowledges and confirms iPon9 indemnify to, including but not limited to, indirect, direct, incidental, special, consequential or damages arising from the use of or inability to use the iPon9.

If any of the terms and conditions of this agreement should be deemed to be unlawful, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms and conditions are intended to be effective than to the extent only and within the jurisdiction in which that term and condition is illegal, invalid or unenforceable, it shall be deleted from this agreement and the remaining terms and conditions shall retain, remain in full force and effect and continue to be binding and enforceable.

The information available on the iPon9 is not intended to be comprehensive and accordingly it should not be regarded as being a complete source of information on any of the jurisdiction, and users are advised to seek independent professional advice before acting on anything contained herein.

The Company does not claim ownership of any of the user’s documents either create or upload and store in iPon9. The user hereby grant permission to the Company to use the documents in connection with providing services to the user.

The user acknowledge and agrees that the Company may preserve these documents as well as disclose them if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to accomplish any of the following:

• to comply with legal process, applicable laws or government requests;
• to respond to claims that any content violates the rights of third parties;
• to protect the rights, property, or personal safety of the Company, its users and the public.

The user understands that the technical processing and transmission of the Service, including the user’s content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. The user agrees that the Company has no responsibility or liability for deleting or failing to store any content maintained or uploaded by the iPon9.

• This Agreement may be amended by iPon9 at any moment. If iPon9 determines that an amendment represents a major change to the Agreement, we shall notify you by email or by placing a notice or publishing an article on the Website. After receiving such notification, your continuing use of the website and/or services indicates that you agree to the updated terms.
• You may end this Agreement by requesting for your account to be deleted, and paying any outstanding sums. You will no longer be able to access your account or any of the data inside your account after it is terminated.  If required by law, iPon9 may keep your account information and records. Any such information will be handled confidentiality.

If you have any questions or concerns about the Terms of Use, please contact:

Email:  info@ipon9.com

Phone:  019-277 4100